Return Policy

Nanjing Shuibida Trading Co., Ltd. supports eligible product returns under the following terms:

  1. Return Window
    You may request a return within 14 calendar days after delivery if the item is eligible under this policy.
  2. Return Eligibility
    To qualify for a return, the item must be unused, in its original condition, with the original packaging and all accessories included. Items damaged due to improper use, misuse, or unauthorized modification are not eligible for return.
  3. How to Request a Return
    Before sending any item back, please contact our customer service team at service@greenvelle.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.
    Once your request is reviewed and approved, we will provide the appropriate return instructions and return address.

  4. Return Shipping Costs
    For preference-based returns, such as ordering the wrong size, color, or changing your mind, the customer is responsible for the return shipping cost.

    If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

  5. Refund Processing
    Refunds will be processed after the returned item has been received and inspected. Approved refunds will be issued to the original payment method within 5–10 business days after inspection.

    Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

  6. Non-Returnable Items
    Certain products may not be eligible for return for hygiene, health, safety, or other applicable reasons. Any such restrictions will be clearly communicated where applicable.
  7. Lost or Damaged Returns
    We recommend using a trackable shipping method when returning an item. If a return package is lost during return transit, please contact the shipping carrier and notify our customer service team so we can assist where appropriate.

For return or refund questions, please contact us at service@greenvelle.com.