Shipping Policy
Arranges shipment for orders once payment is confirmed.
- We will deliver items to the shipping address you filled in when placing the order. Please ensure your address information is accurate and complete.
- Estimated delivery time depends on destination and logistics schedule. Delays may occasionally occur due to weather, customs or carrier issues.
- Once your package is dispatched, we will send you tracking information so you can track your shipment status.
- If your package is lost or severely damaged during transit, please contact our support team promptly. We will assist you to file claims with logistics providers.
If you have shipping related questions, reach us at service@greenvelle.com.